The effect of regulatory focus and delay type on consumers' reactions to delay

Keyphrases

• Regulatory Delay 100%
• Consumer Response 100%
• Regulatory Focus 100%
• Service Evaluation 66%
• Negative Emotions 66%
• Expectancy-value Theory 66%
• Field Theory 66%
• Promotion Focus 66%
• In-process 66%
• Process Delay 66%
• Service Delay 33%
• Competing Theories 33%
• Joint Effect 33%
• Customer Response 33%
• Delay Effects 33%
• Study Map 33%

Psychology

• Negative Emotion 100%