TY - JOUR
T1 - The effect of reticence on college students' use of electronic mail to communicate with faculty
AU - Kelly, Lynne
AU - Duran, Robert L.
AU - Zolten, J. Jerome
PY - 2001/4
Y1 - 2001/4
N2 - The purpose of this study was to investigate whether reticent and non-reticent college students differed in their use of e-mail, motives for employing e-mail, and preferred channel of communication with faculty. Results indicated that, although reticent and non-reticent students did not differ in their frequency of using e-mail to communicate with faculty, reticent students reported greater comfort and ease in using e-mail as opposed to oral communication channels than non-reticents. In addition, compared to non-reticents, reticent students expressed a greater preference for using e-mail over speaking to faculty at their offices.
AB - The purpose of this study was to investigate whether reticent and non-reticent college students differed in their use of e-mail, motives for employing e-mail, and preferred channel of communication with faculty. Results indicated that, although reticent and non-reticent students did not differ in their frequency of using e-mail to communicate with faculty, reticent students reported greater comfort and ease in using e-mail as opposed to oral communication channels than non-reticents. In addition, compared to non-reticents, reticent students expressed a greater preference for using e-mail over speaking to faculty at their offices.
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U2 - 10.1080/03634520109379242
DO - 10.1080/03634520109379242
M3 - Article
AN - SCOPUS:0035606858
SN - 0363-4523
VL - 50
SP - 170
EP - 176
JO - Communication Education
JF - Communication Education
IS - 2
ER -