The Final Opportunity: The Effectiveness of a Customer Relations Call Center in Recovering Hotel Guests

Daniel J. Mount, Anna Mattila

Research output: Contribution to journalArticlepeer-review

33 Scopus citations

Fingerprint

Dive into the research topics of 'The Final Opportunity: The Effectiveness of a Customer Relations Call Center in Recovering Hotel Guests'. Together they form a unique fingerprint.

Keyphrases

Computer Science

Social Sciences

Economics, Econometrics and Finance