The Hershey Access Clinic: A model for improving patient access

Background: When waiting times for new and return patient visits at Hershey Medical Center's Department of Dermatology approached 4 and 2 months, respectively, the Hershey access clinic was implemented to increase access for patients with acute problems. Objective: The purpose of this study was to assess the impact of the Hershey access clinic on patient care. Results: The great majority of patients were satisfied with the access clinic. However, there has been no effect on the no-show rates or patient waiting times for routine appointments. Fifty-seven percent of patients had eruptions, most commonly acne/rosacea, and 43% had neoplasms, most commonly warts. Limitations: This study was limited by the fact that it was a survey filled out by the patients after their encounter. Conclusion: The Hershey access clinic successfully provides acute problem-focused care, and patient satisfaction is high.