Keyphrases
Customer Services Quality
100%
Service Recovery
100%
Attributional
100%
Consumer Perception
100%
Service Failure
100%
Restaurants
50%
Consumer Behaviour
50%
Recovery Process
50%
Cultural Contexts
50%
East Asia
50%
Customer Perception
50%
Post-recovery Satisfaction
50%
US Consumers
50%
American Consumers
50%
Employee Effort
50%
Differential Sensitivity
50%
Media Contact
50%
Fundamental Attribution Error
50%
Perception of Recovery
50%
East Asian Consumers
50%
Satisfaction with Service Recovery
50%
Post-recovery
50%
Customer Attributions
50%
Situational Constraints
50%
Causal Explanation
50%
Social Sciences
Consumer Perception
100%
USA
50%
Consumer Behavior
50%
Cultural Context
50%
Psychology
Consumer Behavior
50%
Cultural Contexts
50%