The Influence of Emotional Support Quality on Advice Evaluation and Outcomes

Erina L. MacGeorge; Lisa M. Guntzviller; Kellie S. Brisini; Loren C. Bailey; Sara K. Salmon; Kaytiann Severen; Sara E. Branch; Helen M. Lillie; Cynthia K. Lindley; Rebekah G. Pastor; Ryan D. Cummings

doi:10.1080/01463373.2016.1176945

The Influence of Emotional Support Quality on Advice Evaluation and Outcomes

Erina L. MacGeorge, Lisa M. Guntzviller, Kellie S. Brisini, Loren C. Bailey, Sara K. Salmon, Kaytiann Severen, Sara E. Branch, Helen M. Lillie, Cynthia K. Lindley, Rebekah G. Pastor, Ryan D. Cummings

Research output: Contribution to journal › Article › peer-review

21 Scopus citations

Abstract

This study extends theories of advice and emotional support by examining how emotional support provided during an interaction influences the evaluation of advice received during that interaction. Participants (n = 228) discussed a current problem with a friend, completing measures of advisor characteristics prior to the interaction, and assessments of advice messages and outcomes immediately after. Transcripts were coded for the quality (verbal person centeredness) of emotional support provided. Emotional support quality influenced advice outcomes through recipients’ perceptions of advice politeness and content. The findings recommend improvements to theory and research on advice, emotional support, and supportive interaction.

Original language	English (US)
Pages (from-to)	80-96
Number of pages	17
Journal	Communication Quarterly
Volume	65
Issue number	1
DOIs	https://doi.org/10.1080/01463373.2016.1176945
State	Published - Jan 1 2017

All Science Journal Classification (ASJC) codes

Communication

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10.1080/01463373.2016.1176945

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title = "The Influence of Emotional Support Quality on Advice Evaluation and Outcomes",

abstract = "This study extends theories of advice and emotional support by examining how emotional support provided during an interaction influences the evaluation of advice received during that interaction. Participants (n = 228) discussed a current problem with a friend, completing measures of advisor characteristics prior to the interaction, and assessments of advice messages and outcomes immediately after. Transcripts were coded for the quality (verbal person centeredness) of emotional support provided. Emotional support quality influenced advice outcomes through recipients{\textquoteright} perceptions of advice politeness and content. The findings recommend improvements to theory and research on advice, emotional support, and supportive interaction.",

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AU - MacGeorge, Erina L.

AU - Guntzviller, Lisa M.

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AU - Salmon, Sara K.

AU - Severen, Kaytiann

AU - Branch, Sara E.

AU - Lillie, Helen M.

AU - Lindley, Cynthia K.

AU - Pastor, Rebekah G.

AU - Cummings, Ryan D.

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AB - This study extends theories of advice and emotional support by examining how emotional support provided during an interaction influences the evaluation of advice received during that interaction. Participants (n = 228) discussed a current problem with a friend, completing measures of advisor characteristics prior to the interaction, and assessments of advice messages and outcomes immediately after. Transcripts were coded for the quality (verbal person centeredness) of emotional support provided. Emotional support quality influenced advice outcomes through recipients’ perceptions of advice politeness and content. The findings recommend improvements to theory and research on advice, emotional support, and supportive interaction.

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The Influence of Emotional Support Quality on Advice Evaluation and Outcomes

Abstract

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