TY - JOUR
T1 - The Influence of Transactive Memory Systems and Psychological Safety on Effectiveness of Service Management Teams in a Restaurant Setting
AU - Guchait, Priyanko
AU - Tews, Michael J.
AU - Simons, Tony
N1 - Copyright:
Copyright 2014 Elsevier B.V., All rights reserved.
PY - 2014/7
Y1 - 2014/7
N2 - The authors of this study examined the influence of transactive memory systems (TMSs) on team performance and team cohesion, as mediated by team psychological safety. Using a sample of 178 undergraduate students representing 27 service-management teams in a real-life restaurant setting with real-world consequences, TMS exhibited significant positive relationship with team performance and team cohesion. Team psychological safety was found to mediate the relationship between TMS and team outcomes. Based on the findings, theoretical and practical implications are discussed. © 2014
AB - The authors of this study examined the influence of transactive memory systems (TMSs) on team performance and team cohesion, as mediated by team psychological safety. Using a sample of 178 undergraduate students representing 27 service-management teams in a real-life restaurant setting with real-world consequences, TMS exhibited significant positive relationship with team performance and team cohesion. Team psychological safety was found to mediate the relationship between TMS and team outcomes. Based on the findings, theoretical and practical implications are discussed. © 2014
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U2 - 10.1080/15332845.2014.866452
DO - 10.1080/15332845.2014.866452
M3 - Article
AN - SCOPUS:84902953021
SN - 1533-2845
VL - 13
SP - 234
EP - 252
JO - Journal of Human Resources in Hospitality and Tourism
JF - Journal of Human Resources in Hospitality and Tourism
IS - 3
ER -