The Interplay of Gender and Affective Tone in Service Encounter Satisfaction

Keyphrases

• Service Encounter 100%
• Affective Displays 100%
• Encounter Satisfaction 100%
• Affective Tone 100%
• North America 33%
• Gender Stereotypes 33%
• Emotional Words 33%
• Gender Processing 33%
• Participant Satisfaction 33%
• Customer Response 33%
• Service Setting 33%
• Small Incision Lenticule Extraction (SMILE) 33%
• Service Exchange 33%
• Satisfaction Ratings 33%
• Commercial Services 33%
• Service Managers 33%
• Emotional Cues 33%