Abstract
The growth of end-user computing and the trend toward the use of packaged software have focused greater attention on issues related to user support. A varied user population is requiring more tailored support, yet vendor-supplied software with a generic Interface is increasingly being used. Four case studies illustrate ways in which organizational forms of support can enhance or overcome the limitations of the software interface. A framework called the organizational interface incorporates these organizational mechanisms by integrating the computer-human interaction (CHI), management information systems (MIS), and end-user computing (EUC) approaches to user support. This framework can be used in the design of end-user systems developed with packaged software and for retrofitting outdated user interfaces for an end-user computing environment. The organizational interface provides IS and end-user managers with a means to consider alternative methods of providing support for systems based on purchased software with fixed user interfaces.
Original language | English (US) |
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Pages (from-to) | 35-52 |
Number of pages | 18 |
Journal | MIS Quarterly: Management Information Systems |
Volume | 16 |
Issue number | 1 |
DOIs | |
State | Published - Mar 1992 |
All Science Journal Classification (ASJC) codes
- Management Information Systems
- Information Systems
- Computer Science Applications
- Information Systems and Management