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The role of culture in the service evaluation process
Anna S. Mattila
School of Hospitality Management
Research output
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Contribution to journal
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Article
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peer-review
309
Scopus citations
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Keyphrases
Western Consumers
50%
Luxury Hotels
50%
Complex Services
50%
Hedonic Dimension
50%
Consumption Experience
50%
Computer Science
personalized service
100%