The role of knowledge and certainty in understanding for dialogue

Susan L. Epstein, Rebecca J. Passonneau, Joshua Gordon, Tiziana Ligorio

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations


As people engage in increasingly complex conversations with computers, the need for generality and flexibility in spoken dialogue systems becomes more apparent. This paper describes how three different spoken dialogue systems for the same task reason with knowledge and certainty as they seek to understand what people want. It advocates systems that exploit partial understanding, consider credibility, and are aware both of what they know and of their certainty that it matches their users' intent.

Original languageEnglish (US)
Title of host publicationAdvances in Cognitive Systems - Papers from the AAAI Fall Symposium, Technical Report
Number of pages8
StatePublished - 2011
Event2011 AAAI Fall Symposium - Arlington, VA, United States
Duration: Nov 4 2011Nov 6 2011

Publication series

NameAAAI Fall Symposium - Technical Report


Other2011 AAAI Fall Symposium
Country/TerritoryUnited States
CityArlington, VA

All Science Journal Classification (ASJC) codes

  • General Engineering

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