TY - GEN
T1 - The role of knowledge and certainty in understanding for dialogue
AU - Epstein, Susan L.
AU - Passonneau, Rebecca J.
AU - Gordon, Joshua
AU - Ligorio, Tiziana
PY - 2011
Y1 - 2011
N2 - As people engage in increasingly complex conversations with computers, the need for generality and flexibility in spoken dialogue systems becomes more apparent. This paper describes how three different spoken dialogue systems for the same task reason with knowledge and certainty as they seek to understand what people want. It advocates systems that exploit partial understanding, consider credibility, and are aware both of what they know and of their certainty that it matches their users' intent.
AB - As people engage in increasingly complex conversations with computers, the need for generality and flexibility in spoken dialogue systems becomes more apparent. This paper describes how three different spoken dialogue systems for the same task reason with knowledge and certainty as they seek to understand what people want. It advocates systems that exploit partial understanding, consider credibility, and are aware both of what they know and of their certainty that it matches their users' intent.
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M3 - Conference contribution
AN - SCOPUS:84856443363
SN - 9781577355458
T3 - AAAI Fall Symposium - Technical Report
SP - 90
EP - 97
BT - Advances in Cognitive Systems - Papers from the AAAI Fall Symposium, Technical Report
T2 - 2011 AAAI Fall Symposium
Y2 - 4 November 2011 through 6 November 2011
ER -