The role of social capital in emergency response

Roderick Lee, Wendy A. Schafer, Alan J. Knoche, John Carroll

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations


Emergency Response Information Systems are not widely adopted in small municipalities. Such communities typically rely on face-to-face meetings of stakeholders, informal discussions among first responders, and tabletop exercises with multiple parties in order to become and remain prepared. We draw on the network paradigm of organizational research to describe two communities in Central Pennsylvania and their approaches toward planning, response, recovery, and mitigation with respect to Tropical Storm Ivan (in 2004). Each case study demonstrates the importance of social capital as the communities coped with both immediate and future needs in a flood situation. Analyzing these examples highlights key design implications for emergency response information systems, namely, that individuals and personal relationships play a critical role in effective emergency management.

Original languageEnglish (US)
Title of host publicationAssociation for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006
Number of pages8
StatePublished - Dec 1 2006
Event12th Americas Conference on Information Systems, AMCIS 2006 - Acapulco, Mexico
Duration: Aug 4 2006Aug 6 2006


Other12th Americas Conference on Information Systems, AMCIS 2006

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Computer Networks and Communications
  • Library and Information Sciences
  • Information Systems


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