The Who, What, Why, Where, and When of IT Outsourcing

Phillip A. Laplante, Tom Costello, Pawan Singh, Sudi Bindiganavile, Mark Landon

Research output: Contribution to journalReview articlepeer-review

28 Scopus citations


Various factors that need to be addressed before outsourcing of information technology (IT) functions are discussed. The outsourcing company requires a strong communication infrastructure to make outsourcing work. The brand must be protected through accountability for the vendor's actions and by transference of the vendor's reputation. Successful projects ensures the unambiguous definition of the project methodology, scope, schedule and deliverables and a clear understanding by both the parties.

Original languageEnglish (US)
Pages (from-to)19-23
Number of pages5
JournalIT Professional
Issue number1
StatePublished - Jan 2004

All Science Journal Classification (ASJC) codes

  • Software
  • Hardware and Architecture
  • Computer Science Applications


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