TY - GEN
T1 - Towards community-centered support for peer-to-peer service exchange
T2 - 32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014
AU - Bellotti, Victoria
AU - Cambridge, Sara
AU - Hoy, Karen
AU - Shih, Patrick C.
AU - Handalian, Lisa
AU - Han, Kyungsik
AU - Carroll, John M.
N1 - Copyright:
Copyright 2014 Elsevier B.V., All rights reserved.
PY - 2014
Y1 - 2014
N2 - Commercial peer-to-peer service exchange businesses, such as AirBnB, Lyft and TaskRabbit, are expanding rapidly, but their non-profit counterparts are lagging behind. We conducted a field study of the most prominent of these, timebanking; a system in which 'time dollars' are earned and spent by people providing services for and receiving them from each other. Our study exposed problems with the very metaphor of banking itself, which deter participation. In this paper we discuss how these problems can be tackled with user experience design for systems supporting timebanking. Our design ideas emphasize the personal and social benefits of participation, and avoid such unappealing concepts as debt and neediness that the timebanking metaphor falls afoul of.
AB - Commercial peer-to-peer service exchange businesses, such as AirBnB, Lyft and TaskRabbit, are expanding rapidly, but their non-profit counterparts are lagging behind. We conducted a field study of the most prominent of these, timebanking; a system in which 'time dollars' are earned and spent by people providing services for and receiving them from each other. Our study exposed problems with the very metaphor of banking itself, which deter participation. In this paper we discuss how these problems can be tackled with user experience design for systems supporting timebanking. Our design ideas emphasize the personal and social benefits of participation, and avoid such unappealing concepts as debt and neediness that the timebanking metaphor falls afoul of.
UR - http://www.scopus.com/inward/record.url?scp=84900433652&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84900433652&partnerID=8YFLogxK
U2 - 10.1145/2556288.2557061
DO - 10.1145/2556288.2557061
M3 - Conference contribution
AN - SCOPUS:84900433652
SN - 9781450324731
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 2975
EP - 2984
BT - CHI 2014
PB - Association for Computing Machinery
Y2 - 26 April 2014 through 1 May 2014
ER -