TY - GEN
T1 - Transparency, Fairness, and Coping
T2 - 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
AU - Ma, Renkai
AU - Li, Yao
AU - Kou, Yubo
N1 - Publisher Copyright:
© 2023 ACM.
PY - 2023/4/19
Y1 - 2023/4/19
N2 - Multiplayer online games seek to address toxic behaviors such as trolling and griefing through behavior moderation, where penalties such as chat restriction or account suspension are issued against toxic players in the hope that punishments create a teachable moment for punished players to reflect and improve future behavior. While punishments impact player experience (PX) in profound ways, little is known regarding how players experience behavior moderation. In this study, we conducted a survey of 291 players to understand their experiences with punishments in online multiplayer games. Through several statistical analyses, we found that moderation explanation plays a critical role in improving players' perceived transparency and fairness of moderation; and these perceptions significantly affect what players do after punishments. We discuss moderation experience as an important facet of PX, bridge the game and moderation literature, and provide design implications for behavior moderation in multiplayer online games.
AB - Multiplayer online games seek to address toxic behaviors such as trolling and griefing through behavior moderation, where penalties such as chat restriction or account suspension are issued against toxic players in the hope that punishments create a teachable moment for punished players to reflect and improve future behavior. While punishments impact player experience (PX) in profound ways, little is known regarding how players experience behavior moderation. In this study, we conducted a survey of 291 players to understand their experiences with punishments in online multiplayer games. Through several statistical analyses, we found that moderation explanation plays a critical role in improving players' perceived transparency and fairness of moderation; and these perceptions significantly affect what players do after punishments. We discuss moderation experience as an important facet of PX, bridge the game and moderation literature, and provide design implications for behavior moderation in multiplayer online games.
UR - http://www.scopus.com/inward/record.url?scp=85160020170&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85160020170&partnerID=8YFLogxK
U2 - 10.1145/3544548.3581097
DO - 10.1145/3544548.3581097
M3 - Conference contribution
AN - SCOPUS:85160020170
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 23 April 2023 through 28 April 2023
ER -