TY - GEN
T1 - Tweet factors influencing trust and usefulness during both man-made and natural disasters
AU - Halse, Shane E.
AU - Tapia, Andrea
AU - Squicciarini, Anna
AU - Caragea, Cornelia
PY - 2016/1/1
Y1 - 2016/1/1
N2 - To this date, research on crisis informatics has focused on the detection of trust in Twitter data through the use of message structure, sentiment, propagation and author. Little research has examined the usefulness of these messages in the crisis response domain. Toward detecting useful messages in case of crisis, in this paper, we characterize tweets, which are perceived useful or trustworthy, and determine their main features. Our analysis is carried out on two datasets (one natural and one man made) gathered from Twitter concerning hurricane Sandy in 2012 and the Boston Bombing 2013. The results indicate that there is a high correlation and similar factors (support for the victims, informational data, use of humor and type of emotion used) influencing trustworthiness and usefulness for both disaster types. This could have impacts on how messages from social media data are analyzed for use in crisis response.
AB - To this date, research on crisis informatics has focused on the detection of trust in Twitter data through the use of message structure, sentiment, propagation and author. Little research has examined the usefulness of these messages in the crisis response domain. Toward detecting useful messages in case of crisis, in this paper, we characterize tweets, which are perceived useful or trustworthy, and determine their main features. Our analysis is carried out on two datasets (one natural and one man made) gathered from Twitter concerning hurricane Sandy in 2012 and the Boston Bombing 2013. The results indicate that there is a high correlation and similar factors (support for the victims, informational data, use of humor and type of emotion used) influencing trustworthiness and usefulness for both disaster types. This could have impacts on how messages from social media data are analyzed for use in crisis response.
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M3 - Conference contribution
AN - SCOPUS:85015753002
T3 - Proceedings of the International ISCRAM Conference
BT - ISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management
A2 - Porto de Albuquerque, Joao
A2 - Moore, Kathleen Ann
A2 - Antunes, Pedro
A2 - Tapia, Andrea H.
A2 - Banuls Silvera, Victor Amadeo
PB - Information Systems for Crisis Response and Management, ISCRAM
T2 - 13th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2016
Y2 - 22 May 2016 through 25 May 2016
ER -