Understanding consumers’ inferences from price and nonprice information in the online lodging purchase decision

Breffni M. Noone, Stephani K.A. Robson

Research output: Contribution to journalArticlepeer-review

24 Scopus citations


The price sustained points at success which of to variable sell a given pricing product for revenue offering. management To date, few (RM) studies is dependent have considered on the the creation impact of of appropriate nonprice information on consumer reaction to price, and none have investigated the relative weights that consumers assign to price and the nonprice information available to them during different phases of the purchase choice process. This exploratory study uses a combination of eye tracking and retrospective think-aloud (RTA) interviews to examine how consumers consider the price and nonprice content generated by the firm and the nonprice information generated by other consumers during two distinct phases of the online choice process: browsing and deliberation. This study’s findings suggest that during browsing, firm-generated content appears to be very influential, particularly the image selected to represent the property in search results. Both firm-generated and user-generated content play a role in hotel choice during deliberation, with the interplay among several types of information being an important indication of value for consumers.

Original languageEnglish (US)
Pages (from-to)108-123
Number of pages16
JournalService Science
Issue number2
StatePublished - Jun 2016

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Modeling and Simulation
  • Management Science and Operations Research
  • Marketing


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