Paul Shrivastava, Ian I. Mitroff, Danny Miller, Anil Miclani

Research output: Contribution to journalArticlepeer-review

303 Scopus citations


This article provides a conceptual framework for understanding industrial crises. These crises are organizationally‐based disasters which cause extensive damage and social disruption, involve multiple stakeholders, and unfold through complex technological, organizational and social processes. The characteristics of industrial crises are illustrated through a comparison of three diverse crises ‐ the Bhopal disaster, the Tylenol poisonings, and the explosion of the space shuttle Challenger. Relationships among these characteristics are presented in a model of industrial crisis. Some issues for further research are identified.

Original languageEnglish (US)
Pages (from-to)285-303
Number of pages19
JournalJournal of Management Studies
Issue number4
StatePublished - Jul 1988

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Strategy and Management
  • Management of Technology and Innovation


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