TY - GEN
T1 - Understanding the drivers and outcomes of healthcare organizational privacy responses
AU - Parks, Rachida
AU - Chu, Chao Hsien
AU - Xu, Heng
AU - Adams, Lascelles
PY - 2011
Y1 - 2011
N2 - This research adopts a grounded theory approach to examine the drivers, safeguards and operational outcomes of organizational information privacy responses in the healthcare context. Semi-structured interviews with key healthcare stakeholders were conducted. The findings are sobering. First, privacy safeguards are driven by legal compliance, competitive advantages, available resources and best practices. However, organizations have to balance conflicting risks associated with these drivers. Second, this study identifies the operational and behavioral outcomes which results in major balance issues. Third, the adoption of a privacy impact assessment (PIA) allows the integration of a risk management approach to effectively assess the different types of privacy risks. The findings provide evidence for: (1) a gap between privacy responses and their outcomes on healthcare practice and delivery; (2) the importance of the privacy impact assessment as a risk management tool; and (3) the challenging context of the healthcare environment of how privacy responses are unfolding.
AB - This research adopts a grounded theory approach to examine the drivers, safeguards and operational outcomes of organizational information privacy responses in the healthcare context. Semi-structured interviews with key healthcare stakeholders were conducted. The findings are sobering. First, privacy safeguards are driven by legal compliance, competitive advantages, available resources and best practices. However, organizations have to balance conflicting risks associated with these drivers. Second, this study identifies the operational and behavioral outcomes which results in major balance issues. Third, the adoption of a privacy impact assessment (PIA) allows the integration of a risk management approach to effectively assess the different types of privacy risks. The findings provide evidence for: (1) a gap between privacy responses and their outcomes on healthcare practice and delivery; (2) the importance of the privacy impact assessment as a risk management tool; and (3) the challenging context of the healthcare environment of how privacy responses are unfolding.
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M3 - Conference contribution
AN - SCOPUS:84884657024
SN - 9781618394729
T3 - International Conference on Information Systems 2011, ICIS 2011
SP - 245
EP - 264
BT - International Conference on Information Systems 2011, ICIS 2011
T2 - 32nd International Conference on Information System 2011, ICIS 2011
Y2 - 4 December 2011 through 7 December 2011
ER -