TY - GEN
T1 - Understanding the needs and challenges of using conversational agents for deaf older adults
AU - Blair, Johnna
AU - Abdullah, Saeed
N1 - Publisher Copyright:
© 2019 Copyright held by the owner/author(s).
PY - 2019/11/9
Y1 - 2019/11/9
N2 - Conversational agents (CAs) with voice interfaces are becoming ubiquitous and are routinely used by a wide range of individuals. Users with vision and mobility issues can leverage the voice interfaces of CAs to complete tasks with increasing complexity. However, CAs with voice interfaces pose unique challenges for those with diferent accessibility needs - specifically, older adults with hearing loss. There has been litle work to understand how deaf older adults leverage CAs and the challenges they face while using voice interfaces. To address this gap, we conduct in-depth qualitative interviews with 4 deaf older adults to understand how and why they use CAs. We explore their expectations for their devices and identify common challenges (e.g., default voices used by commercial CAs). We provide suggestions for designing CAs that can beter accommodate a range of hearing abilities and provide the first step forward toward a more inclusive CA.
AB - Conversational agents (CAs) with voice interfaces are becoming ubiquitous and are routinely used by a wide range of individuals. Users with vision and mobility issues can leverage the voice interfaces of CAs to complete tasks with increasing complexity. However, CAs with voice interfaces pose unique challenges for those with diferent accessibility needs - specifically, older adults with hearing loss. There has been litle work to understand how deaf older adults leverage CAs and the challenges they face while using voice interfaces. To address this gap, we conduct in-depth qualitative interviews with 4 deaf older adults to understand how and why they use CAs. We explore their expectations for their devices and identify common challenges (e.g., default voices used by commercial CAs). We provide suggestions for designing CAs that can beter accommodate a range of hearing abilities and provide the first step forward toward a more inclusive CA.
UR - http://www.scopus.com/inward/record.url?scp=85076082898&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85076082898&partnerID=8YFLogxK
U2 - 10.1145/3311957.3359487
DO - 10.1145/3311957.3359487
M3 - Conference contribution
AN - SCOPUS:85076082898
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 161
EP - 165
BT - CSCW 2019 Companion - Conference Companion Publication of the 2019 Computer Supported Cooperative Work and Social Computing
PB - Association for Computing Machinery
T2 - 22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2019
Y2 - 9 November 2019 through 13 November 2019
ER -