TY - GEN
T1 - Understanding user adaptation strategies for the launching of facebook timeline
AU - Wisniewski, Pamela
AU - Xu, Heng
AU - Chen, Yunan
PY - 2014
Y1 - 2014
N2 - This paper applies coping theory to understand user adaptation strategies to major interface changes on Social Networking Sites (SNSs). Specifically, we qualitatively examine 1,149 user comments posted to the Facebook's official Timeline blog in order to get a large and unobtrusive sample of real Facebook users' perceptions about the launch of Timeline. Our data suggests a high level of stress associated with the transition to the new interface introduced by Timeline. We also found evidence which suggests that increasing users' perceptions of control over major interface changes may help facilitate user adaptation to these changes. This study offers valuable insights to SNSs for mitigating user stress and facilitating successful adaptation during major interface changes.
AB - This paper applies coping theory to understand user adaptation strategies to major interface changes on Social Networking Sites (SNSs). Specifically, we qualitatively examine 1,149 user comments posted to the Facebook's official Timeline blog in order to get a large and unobtrusive sample of real Facebook users' perceptions about the launch of Timeline. Our data suggests a high level of stress associated with the transition to the new interface introduced by Timeline. We also found evidence which suggests that increasing users' perceptions of control over major interface changes may help facilitate user adaptation to these changes. This study offers valuable insights to SNSs for mitigating user stress and facilitating successful adaptation during major interface changes.
UR - http://www.scopus.com/inward/record.url?scp=84900463088&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84900463088&partnerID=8YFLogxK
U2 - 10.1145/2556288.2557363
DO - 10.1145/2556288.2557363
M3 - Conference contribution
AN - SCOPUS:84900463088
SN - 9781450324731
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 2421
EP - 2430
BT - CHI 2014
PB - Association for Computing Machinery
T2 - 32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014
Y2 - 26 April 2014 through 1 May 2014
ER -