Abstract
We argue that organizations can more effectively manage employees' reactions to customer unethical behavior by hiring and/or training ethical leaders. We find support for a moderated-mediation model whereby ethical leadership mitigates the indirect relationship between customer unethical behavior and employee outcomes, as mediated by employee emotional exhaustion.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 143-148 |
| Number of pages | 6 |
| Journal | Academy of Management Annual Meeting Proceedings |
| DOIs | |
| State | Published - 2013 |
| Event | 73rd Annual Meeting of the Academy of Management, AOM 2013 - Orlando, United States Duration: Aug 10 2013 → Aug 12 2013 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 9 Industry, Innovation, and Infrastructure
All Science Journal Classification (ASJC) codes
- Management Information Systems
- Management of Technology and Innovation
- Industrial relations
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