User Acceptance of a Virtual Librarian Chatbot: an Implementation Method Using IBM Watson Natural Language Processing in Virtual Immersive Environment

Parviz Safadel, Scott N. Hwang, Joy M. Perrin

Research output: Contribution to journalArticlepeer-review

4 Scopus citations


This paper presents a novel implementation of a three-dimensional Virtual Librarian Chatbot using IBM Watson artificial intelligence technology and virtual reality. In this method, participants interact with virtual librarian chatbots by asking specific questions about the library system. This research investigated the factors used in the Technology Acceptance Model, mainly Perceived Usefulness, Perceived Ease of Use, Perceived Enjoyment, Intention to Use, and Curiosity, to examine the effectiveness of the suggested Virtual Librarian Chatbot. These results highlight the potential for integrating Virtual Librarian Chatbots in academic libraries to enhance user experience, support remote learning and research, and streamline library services. The successful implementation of such chatbots could transform user interactions with academic libraries in the digital age, offering instant access to information and reducing the workload of human librarians.

Original languageEnglish (US)
Pages (from-to)891-902
Number of pages12
Issue number6
StatePublished - Nov 2023

All Science Journal Classification (ASJC) codes

  • Education
  • Computer Science Applications

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