This paper examines the concept of 'user friendly' as it has been applied to the design of user interfaces. The literature focuses on hardware and software components for implementing user friendly designs. We propose taking an information systems model approach. This approach would allow user interface designs to be implemented through hardware, software, data, personnel and procedure components. Bibliographic search service is used as an example for applying the information systems model for user interface design. The paper concludes that this model is attractive both for 'retrofitting' existing software as well as providing flexibility to new systems.