TY - GEN
T1 - User Perceptions and Adoption of Smart Parking Technology in Campus Environments
AU - Channamallu, Sai Sneha
AU - Kermanshachi, Sharareh
AU - Michael Rosenberger, Jay
AU - Pamidimukkala, Apurva
AU - Hladik, Greg
N1 - Publisher Copyright:
© ASCE.
PY - 2025
Y1 - 2025
N2 - Smart parking systems utilize advanced technologies like sensors and mobile apps that make them effective solutions to the growing challenges of urban parking. User satisfaction is key to their adoption, however, and while numerous studies have examined some of the factors that determine the degree to which users are satisfied with the technology, there is a paucity of comprehensive research that integrates the multiple dimensions of user satisfaction, especially on a college campus. To address this gap, a cross-sectional survey was designed to collect data on demographic characteristics, user perceptions, and satisfaction levels and was distributed electronically to students, faculty, and staff on a college campus. After cleaning the data, the data set consisted of 105 responses, and a comprehensive evaluation of the data revealed that gender and educational background are significant influencers of users' perceptions and usage of a smart parking app. Women showed greater concern about data privacy, and those who had attained higher levels of education - individuals with higher education - were more likely to recommend the app. Positive correlations were observed between the app's efficiency, usefulness, and overall user satisfaction, while technical issues and privacy concerns negatively impacted users' perceptions of the app. Key recommendations resulting from the study include enhancing real-time availability features, improving information reliability during peak hours, enhancing the user interface and design, strengthening data privacy measures, encouraging user feedback, and conducting educational campaigns. These measures aim to ensure that the app effectively meets the users' needs and maintains high levels of satisfaction. This study will benefit campus administrators, researchers, and policymakers by providing valuable insights that will improve smart parking app functionality, campus parking management, user experience, and policy development.
AB - Smart parking systems utilize advanced technologies like sensors and mobile apps that make them effective solutions to the growing challenges of urban parking. User satisfaction is key to their adoption, however, and while numerous studies have examined some of the factors that determine the degree to which users are satisfied with the technology, there is a paucity of comprehensive research that integrates the multiple dimensions of user satisfaction, especially on a college campus. To address this gap, a cross-sectional survey was designed to collect data on demographic characteristics, user perceptions, and satisfaction levels and was distributed electronically to students, faculty, and staff on a college campus. After cleaning the data, the data set consisted of 105 responses, and a comprehensive evaluation of the data revealed that gender and educational background are significant influencers of users' perceptions and usage of a smart parking app. Women showed greater concern about data privacy, and those who had attained higher levels of education - individuals with higher education - were more likely to recommend the app. Positive correlations were observed between the app's efficiency, usefulness, and overall user satisfaction, while technical issues and privacy concerns negatively impacted users' perceptions of the app. Key recommendations resulting from the study include enhancing real-time availability features, improving information reliability during peak hours, enhancing the user interface and design, strengthening data privacy measures, encouraging user feedback, and conducting educational campaigns. These measures aim to ensure that the app effectively meets the users' needs and maintains high levels of satisfaction. This study will benefit campus administrators, researchers, and policymakers by providing valuable insights that will improve smart parking app functionality, campus parking management, user experience, and policy development.
UR - https://www.scopus.com/pages/publications/105010206460
UR - https://www.scopus.com/inward/citedby.url?scp=105010206460&partnerID=8YFLogxK
U2 - 10.1061/9780784486207.015
DO - 10.1061/9780784486207.015
M3 - Conference contribution
AN - SCOPUS:105010206460
T3 - International Conference on Transportation and Development 2025: Transportation Planning and Operations - Selected Papers from the International Conference on Transportation and Development 2025
SP - 173
EP - 181
BT - International Conference on Transportation and Development 2025
A2 - Wei, Heng
PB - American Society of Civil Engineers (ASCE)
T2 - International Conference on Transportation and Development 2025: Transportation Planning and Operations, ICTD 2025
Y2 - 8 June 2025 through 11 June 2025
ER -