Using annotations in online group chats

Na Li; Mary Beth Rosson

doi:10.1145/2556288.2557209

Using annotations in online group chats

Na Li, Mary Beth Rosson

College of Information Sciences and Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

7 Scopus citations

Abstract

Annotating documents has long been a widely used strategy for distilling important contents and externalizing related thoughts and ideas in context. No one has studied the activity of annotating dynamic texts, such as online chat, although online conversation is an important communication media for global companies. In this paper, we investigate Instant Annotation (IA), a real-time annotation-enhanced chat tool. We contrast the use of the enhanced chat tool to a standard chat tool for multilingual groups doing a brain-storming and decision-making task. Results show that group satisfaction and perceived control of the conversation are enhanced for the participants who used IA. We also report new patterns of annotation use and discuss design implications for group chat tools.

Original language	English (US)
Title of host publication	CHI 2014
Subtitle of host publication	One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
Pages	863-866
Number of pages	4
ISBN (Print)	9781450324731
DOIs	https://doi.org/10.1145/2556288.2557209
State	Published - 2014
Event	32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014 - Toronto, ON, Canada Duration: Apr 26 2014 → May 1 2014

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Other

Other	32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014
Country/Territory	Canada
City	Toronto, ON
Period	4/26/14 → 5/1/14

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Access to Document

10.1145/2556288.2557209

Cite this

@inproceedings{05bfef5f3c8a41e29a49165eeb049a61,

title = "Using annotations in online group chats",

abstract = "Annotating documents has long been a widely used strategy for distilling important contents and externalizing related thoughts and ideas in context. No one has studied the activity of annotating dynamic texts, such as online chat, although online conversation is an important communication media for global companies. In this paper, we investigate Instant Annotation (IA), a real-time annotation-enhanced chat tool. We contrast the use of the enhanced chat tool to a standard chat tool for multilingual groups doing a brain-storming and decision-making task. Results show that group satisfaction and perceived control of the conversation are enhanced for the participants who used IA. We also report new patterns of annotation use and discuss design implications for group chat tools.",

author = "Na Li and Rosson, {Mary Beth}",

year = "2014",

doi = "10.1145/2556288.2557209",

language = "English (US)",

isbn = "9781450324731",

series = "Conference on Human Factors in Computing Systems - Proceedings",

publisher = "Association for Computing Machinery",

pages = "863--866",

booktitle = "CHI 2014",

note = "32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014 ; Conference date: 26-04-2014 Through 01-05-2014",

}

Li, N & Rosson, MB 2014, Using annotations in online group chats. in CHI 2014: One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems. Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, pp. 863-866, 32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014, Toronto, ON, Canada, 4/26/14. https://doi.org/10.1145/2556288.2557209

Using annotations in online group chats. / Li, Na; Rosson, Mary Beth.
CHI 2014: One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2014. p. 863-866 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Using annotations in online group chats

AU - Li, Na

AU - Rosson, Mary Beth

PY - 2014

Y1 - 2014

N2 - Annotating documents has long been a widely used strategy for distilling important contents and externalizing related thoughts and ideas in context. No one has studied the activity of annotating dynamic texts, such as online chat, although online conversation is an important communication media for global companies. In this paper, we investigate Instant Annotation (IA), a real-time annotation-enhanced chat tool. We contrast the use of the enhanced chat tool to a standard chat tool for multilingual groups doing a brain-storming and decision-making task. Results show that group satisfaction and perceived control of the conversation are enhanced for the participants who used IA. We also report new patterns of annotation use and discuss design implications for group chat tools.

AB - Annotating documents has long been a widely used strategy for distilling important contents and externalizing related thoughts and ideas in context. No one has studied the activity of annotating dynamic texts, such as online chat, although online conversation is an important communication media for global companies. In this paper, we investigate Instant Annotation (IA), a real-time annotation-enhanced chat tool. We contrast the use of the enhanced chat tool to a standard chat tool for multilingual groups doing a brain-storming and decision-making task. Results show that group satisfaction and perceived control of the conversation are enhanced for the participants who used IA. We also report new patterns of annotation use and discuss design implications for group chat tools.

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U2 - 10.1145/2556288.2557209

DO - 10.1145/2556288.2557209

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T3 - Conference on Human Factors in Computing Systems - Proceedings

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EP - 866

BT - CHI 2014

PB - Association for Computing Machinery

T2 - 32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014

Y2 - 26 April 2014 through 1 May 2014

ER -

Using annotations in online group chats

Abstract

Publication series

Other

All Science Journal Classification (ASJC) codes

Access to Document

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