Using annotations in online group chats

Na Li, Mary Beth Rosson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations


Annotating documents has long been a widely used strategy for distilling important contents and externalizing related thoughts and ideas in context. No one has studied the activity of annotating dynamic texts, such as online chat, although online conversation is an important communication media for global companies. In this paper, we investigate Instant Annotation (IA), a real-time annotation-enhanced chat tool. We contrast the use of the enhanced chat tool to a standard chat tool for multilingual groups doing a brain-storming and decision-making task. Results show that group satisfaction and perceived control of the conversation are enhanced for the participants who used IA. We also report new patterns of annotation use and discuss design implications for group chat tools.

Original languageEnglish (US)
Title of host publicationCHI 2014
Subtitle of host publicationOne of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Number of pages4
ISBN (Print)9781450324731
StatePublished - 2014
Event32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014 - Toronto, ON, Canada
Duration: Apr 26 2014May 1 2014

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


Other32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014
CityToronto, ON

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design


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