Abstract
Reports how ClientLogic, a multinational customer contact center provider, developed two wizard-style help tools for a client Argues that customer contact centers are ideal research sites to study the return on investment of online help systems.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 201-209 |
| Number of pages | 9 |
| Journal | Technical Communication |
| Volume | 54 |
| Issue number | 2 |
| State | Published - May 1 2007 |
All Science Journal Classification (ASJC) codes
- Communication
- Social Sciences (miscellaneous)