TY - GEN
T1 - Using Local Community to Ease Long Haul Uncertainty During the COVID-19 Pandemic
AU - Jo, Jeongwon
AU - Knearem, Tiffany
AU - Tsai, Chun Hua
AU - Carroll, John M.
N1 - Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2022
Y1 - 2022
N2 - The COVID-19 pandemic ushered in an era of unprecedented hardship worldwide, bringing uncertainty to new levels as people’s routines were disrupted and what was once considered normal was called into question. Citizens initiated online local communities to support information-seeking amidst the pandemic. In this paper, we explore what types of information were sought and how people engaged in uncertainty reduction with others in their area during the initial phase of COVID-19. We conducted content analysis on a pandemic-relief online local community. We found that people leveraged local networks to get updates about timely situations in local areas, clear confusion around local COVID-19 regulations, and seek confirmation on emerging social norms. However, there existed inaccurate information exchange about regulations and conflicting opinions on social norms. We provide design suggestions to increase the potentials of uncertainty management through online local communities.
AB - The COVID-19 pandemic ushered in an era of unprecedented hardship worldwide, bringing uncertainty to new levels as people’s routines were disrupted and what was once considered normal was called into question. Citizens initiated online local communities to support information-seeking amidst the pandemic. In this paper, we explore what types of information were sought and how people engaged in uncertainty reduction with others in their area during the initial phase of COVID-19. We conducted content analysis on a pandemic-relief online local community. We found that people leveraged local networks to get updates about timely situations in local areas, clear confusion around local COVID-19 regulations, and seek confirmation on emerging social norms. However, there existed inaccurate information exchange about regulations and conflicting opinions on social norms. We provide design suggestions to increase the potentials of uncertainty management through online local communities.
UR - http://www.scopus.com/inward/record.url?scp=85126225804&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85126225804&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-96960-8_15
DO - 10.1007/978-3-030-96960-8_15
M3 - Conference contribution
AN - SCOPUS:85126225804
SN - 9783030969592
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 211
EP - 227
BT - Information for a Better World
A2 - Smits, Malte
PB - Springer Science and Business Media Deutschland GmbH
T2 - 17th International Conference on Information for a Better World: Shaping the Global Future, iConference 2022
Y2 - 28 February 2022 through 4 March 2022
ER -