Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services

Eric Novotny; Emily Rimland

doi:10.1016/j.acalib.2007.01.017

Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services

University Libraries - University Park

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16 Scopus citations

Abstract

This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on behavioral aspects of reference can improve service quality ratings.

Original language	English (US)
Pages (from-to)	382-392
Number of pages	11
Journal	Journal of Academic Librarianship
Volume	33
Issue number	3
DOIs	https://doi.org/10.1016/j.acalib.2007.01.017
State	Published - May 2007

All Science Journal Classification (ASJC) codes

Education
Library and Information Sciences

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10.1016/j.acalib.2007.01.017

Cite this

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title = "Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services",

abstract = "This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on behavioral aspects of reference can improve service quality ratings.",

author = "Eric Novotny and Emily Rimland",

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AB - This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on behavioral aspects of reference can improve service quality ratings.

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Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services

Abstract

All Science Journal Classification (ASJC) codes

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