TY - GEN
T1 - Value and Trust Performance Metrics in Home Energy Audits
AU - Wu, Fuju
AU - Riley, II, David R.
AU - Leicht, Robert Michael
AU - Kremer, Gül
AU - Asadi, Somayeh
PY - 2016/1/1
Y1 - 2016/1/1
N2 - Home energy auditing is a focused inspection service in the building industry that seeks to identify and motivate investments in energy efficiency improvements. In many cases, the audit process does not translate into actions by homeowners (Palmer 2013). Barriers to action by homeowners include a lack of information, financial concerns, and a lack of trust between auditors and homeowners (2009 CEQ Report). The goal of this research is to characterize the trust relationships among home audit processes, the accumulation of trust, and the intention to take action based on auditor interaction with homeowners. The relationships between trust attributes and implementation of energy improvements are presented as performance metrics to measure value exchange during the audit process. The designs of a classification framework and the questionnaire instrument to evaluate trust-value exchange are also presented. The instruments are used for multiple audit delivery processes to characterize the relationships between the trust-value exchange during audits and the intention to invest in home improvement projects. To assess this exchange, typical value-adding processes that take place during audits are characterized based on observation of audits under various circumstances. The contributions of this study to the enhancement of business development and building characterization processes are discussed.
AB - Home energy auditing is a focused inspection service in the building industry that seeks to identify and motivate investments in energy efficiency improvements. In many cases, the audit process does not translate into actions by homeowners (Palmer 2013). Barriers to action by homeowners include a lack of information, financial concerns, and a lack of trust between auditors and homeowners (2009 CEQ Report). The goal of this research is to characterize the trust relationships among home audit processes, the accumulation of trust, and the intention to take action based on auditor interaction with homeowners. The relationships between trust attributes and implementation of energy improvements are presented as performance metrics to measure value exchange during the audit process. The designs of a classification framework and the questionnaire instrument to evaluate trust-value exchange are also presented. The instruments are used for multiple audit delivery processes to characterize the relationships between the trust-value exchange during audits and the intention to invest in home improvement projects. To assess this exchange, typical value-adding processes that take place during audits are characterized based on observation of audits under various circumstances. The contributions of this study to the enhancement of business development and building characterization processes are discussed.
UR - http://www.scopus.com/inward/record.url?scp=84976406966&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84976406966&partnerID=8YFLogxK
U2 - 10.1061/9780784479827.132
DO - 10.1061/9780784479827.132
M3 - Conference contribution
AN - SCOPUS:84976406966
T3 - Construction Research Congress 2016: Old and New Construction Technologies Converge in Historic San Juan - Proceedings of the 2016 Construction Research Congress, CRC 2016
SP - 1313
EP - 1322
BT - Construction Research Congress 2016
A2 - Perdomo-Rivera, Jose L.
A2 - Lopez del Puerto, Carla
A2 - Gonzalez-Quevedo, Antonio
A2 - Maldonado-Fortunet, Francisco
A2 - Molina-Bas, Omar I.
PB - American Society of Civil Engineers (ASCE)
T2 - Construction Research Congress 2016: Old and New Construction Technologies Converge in Historic San Juan, CRC 2016
Y2 - 31 May 2016 through 2 June 2016
ER -
