Variability-Aware Architecture for Human-Chatbot Interactions: Taming Levels of Automation

Glaucia Melo, Nathalia Nascimento, Paulo Alencar, Donald Cowan

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    Human-chatbot interactions have become increasingly complex and dynamic. These interactions depend on a multitude of context-aware factors, including those related to the people involved, the environment, the tasks to be accomplished, and the system quality attributes. A key challenge is how to capture the context-aware factors in human-chatbot interactions that influence the levels of automation in autonomous systems. Another challenge is how to incorporate these factors in the architectural design of these systems to create personalized and contextually appropriate responses. This paper proposes a variability-aware feature-oriented architectural design for enhancing human-chatbot interactions. The architecture is designed to accommodate the dynamic and varying requirements of autonomous computing systems, with a particular focus on chatbots. The paper presents the steps involved in the architectural design and demonstrates its instantiation through a specific scenario involving customer service for financial services chatbots.

    Original languageEnglish (US)
    Title of host publicationProceedings - 2023 IEEE International Conference on Automatic Computing and Self-Organizing Systems Companion, ACSOS-C 2023
    PublisherInstitute of Electrical and Electronics Engineers Inc.
    Pages122-127
    Number of pages6
    ISBN (Electronic)9798350337464
    DOIs
    StatePublished - 2023
    Event4th IEEE International Conference on Automatic Computing and Self-Organizing Systems Companion, ACSOS-C 2023 - Toronto, Canada
    Duration: Sep 25 2023Sep 29 2023

    Publication series

    NameProceedings - 2023 IEEE International Conference on Automatic Computing and Self-Organizing Systems Companion, ACSOS-C 2023

    Conference

    Conference4th IEEE International Conference on Automatic Computing and Self-Organizing Systems Companion, ACSOS-C 2023
    Country/TerritoryCanada
    CityToronto
    Period9/25/239/29/23

    All Science Journal Classification (ASJC) codes

    • Artificial Intelligence
    • Computer Science Applications
    • Hardware and Architecture
    • Software
    • Control and Optimization
    • Modeling and Simulation

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