TY - GEN
T1 - What Types of Questions Require Conversation to Answer? A Case Study of AskReddit Questions
AU - Huang, Shih Hong
AU - Huang, Chieh Yang
AU - Lin, Ya Fang
AU - Huang, Ting Hao Kenneth
N1 - Publisher Copyright:
© 2023 Owner/Author.
PY - 2023/4/19
Y1 - 2023/4/19
N2 - The proliferation of automated conversational systems such as chatbots, spoken-dialogue systems, and smart speakers, has significantly impacted modern digital life. However, these systems are primarily designed to provide answers to well-defined questions rather than to support users in exploring complex, ill-defined questions. In this paper, we aim to push the boundaries of conversational systems by examining the types of nebulous, open-ended questions that can best be answered through conversation. We first sampled 500 questions from one million open-ended requests posted on AskReddit, and then recruited online crowd workers to answer eight inquiries about these questions. We also performed open coding to categorize the questions into 27 different domains. We found that the issues people believe require conversation to resolve satisfactorily are highly social and personal. Our work provides insights into how future research could be geared to align with users' needs.
AB - The proliferation of automated conversational systems such as chatbots, spoken-dialogue systems, and smart speakers, has significantly impacted modern digital life. However, these systems are primarily designed to provide answers to well-defined questions rather than to support users in exploring complex, ill-defined questions. In this paper, we aim to push the boundaries of conversational systems by examining the types of nebulous, open-ended questions that can best be answered through conversation. We first sampled 500 questions from one million open-ended requests posted on AskReddit, and then recruited online crowd workers to answer eight inquiries about these questions. We also performed open coding to categorize the questions into 27 different domains. We found that the issues people believe require conversation to resolve satisfactorily are highly social and personal. Our work provides insights into how future research could be geared to align with users' needs.
UR - http://www.scopus.com/inward/record.url?scp=85158155076&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85158155076&partnerID=8YFLogxK
U2 - 10.1145/3544549.3585600
DO - 10.1145/3544549.3585600
M3 - Conference contribution
AN - SCOPUS:85158155076
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Y2 - 23 April 2023 through 28 April 2023
ER -