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When customers become scapegoats: how negative gossip about organizational change can cause negative emotions and displaced aggression

  • Wenyi Cao
  • , Lu Chen
  • , Rong Tang
  • , Xinyuan Zhao
  • , Anna S. Mattila
  • , Jun Liu
  • , Yan Qin

Research output: Contribution to journal › Article › peer-review

2   Link opens in a new tab Scopus citations

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Psychology

Social Sciences