TY - JOUR
T1 - When does an employee not help coworkers? The effect of leader-member exchange on employee envy and organizational citizenship behavior
AU - Kim, Soo
AU - O'Neill, John W.
AU - Cho, Hyun Min
PY - 2010/9
Y1 - 2010/9
N2 - Using a sample of 233 front-line hotel employees, we examined leader-member exchange (LMX), envy, and organizational citizenship behavior (OCB). The results from path analysis support the research model that employees who have a relatively poor working relationship with their supervisor (i.e., low-quality LMX relationship) were more likely to show higher levels of envy than employees who have relatively closer working relationships with the same supervisor (i.e., high-quality LMX relationship). Ultimately, higher levels of envy decreased employee voluntary helping behavior (i.e., organizational citizenship behavior, OCB) toward coworkers. This finding suggests that employees perceiving a poor working relationship with their supervisor committed less voluntary helping behavior toward coworkers than their counterparts. Implications for managers and suggestions for future research are discussed.
AB - Using a sample of 233 front-line hotel employees, we examined leader-member exchange (LMX), envy, and organizational citizenship behavior (OCB). The results from path analysis support the research model that employees who have a relatively poor working relationship with their supervisor (i.e., low-quality LMX relationship) were more likely to show higher levels of envy than employees who have relatively closer working relationships with the same supervisor (i.e., high-quality LMX relationship). Ultimately, higher levels of envy decreased employee voluntary helping behavior (i.e., organizational citizenship behavior, OCB) toward coworkers. This finding suggests that employees perceiving a poor working relationship with their supervisor committed less voluntary helping behavior toward coworkers than their counterparts. Implications for managers and suggestions for future research are discussed.
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U2 - 10.1016/j.ijhm.2009.08.003
DO - 10.1016/j.ijhm.2009.08.003
M3 - Article
AN - SCOPUS:77951977497
SN - 0278-4319
VL - 29
SP - 530
EP - 537
JO - International Journal of Hospitality Management
JF - International Journal of Hospitality Management
IS - 3
ER -