When feeling safe is not enough to voice: Is emotional energy the missing key?

Organizations often seek ways to motivate their employees to make positive contributions. Drawing on the proactive motivational model and social information processing (SIP) theory, this study aims to explore the effects of hotel employees’ emotional energy on supportive and constructive voice and the moderating role of psychological safety climate. The proposed model was tested using data collected from hospitality and tourism employees through Prolific (n = 390). The results indicate that emotional energy has a direct positive influence on supportive and constructive voice, and psychological safety climate moderates the relationship between emotional energy and constructive voice but not supportive voice. This research contributes to the voice behavior literature by looking at specific dimensions of voice behavior and provides additional empirical evidence for the proactive motivational model.