TY - GEN
T1 - When should a robot apologize? understanding how timing affects human-robot trust repair
AU - Nayyar, Mollik
AU - Wagner, Alan R.
N1 - Publisher Copyright:
© 2018, Springer Nature Switzerland AG.
PY - 2018
Y1 - 2018
N2 - If robots are to occupy a space in the human social sphere, then the importance of trust naturally extends to human-robot interactions. Past research has examined human-robot interaction from a number of perspectives, ranging from overtrust in human robot interactions to trust repair. Studies by [15] have suggested a relationship between the success of a trust repair method and the time at which it is employed. Additionally, studies have shown a potentially dangerous tendency in humans to trust robotic systems beyond their operational capacity. It therefore becomes essential to explore the factors that affect trust in greater depth. The study presented in this paper is aimed at building upon previous work to gain insight into the reasons behind the success of trust repair methods and their relation to timing. Our results show that the delayed trust repair is more effective than the early case, which is consistent with the previous results. In the absence of an emergency, the participant’s decision were similar to those of a random selection. Additionally, there seem to be a strong influence of attention on the participants’ decision to follow the robot.
AB - If robots are to occupy a space in the human social sphere, then the importance of trust naturally extends to human-robot interactions. Past research has examined human-robot interaction from a number of perspectives, ranging from overtrust in human robot interactions to trust repair. Studies by [15] have suggested a relationship between the success of a trust repair method and the time at which it is employed. Additionally, studies have shown a potentially dangerous tendency in humans to trust robotic systems beyond their operational capacity. It therefore becomes essential to explore the factors that affect trust in greater depth. The study presented in this paper is aimed at building upon previous work to gain insight into the reasons behind the success of trust repair methods and their relation to timing. Our results show that the delayed trust repair is more effective than the early case, which is consistent with the previous results. In the absence of an emergency, the participant’s decision were similar to those of a random selection. Additionally, there seem to be a strong influence of attention on the participants’ decision to follow the robot.
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U2 - 10.1007/978-3-030-05204-1_26
DO - 10.1007/978-3-030-05204-1_26
M3 - Conference contribution
AN - SCOPUS:85058263634
SN - 9783030052034
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 265
EP - 274
BT - Social Robotics - 10th International Conference, ICSR 2018, Proceedings
A2 - Broadbent, Elizabeth
A2 - Ge, Shuzhi Sam
A2 - Salichs, Miguel A.
A2 - Castro-González, Álvaro
A2 - He, Hongsheng
A2 - Cabibihan, John-John
A2 - Wagner, Alan R.
PB - Springer Verlag
T2 - 10th International Conference on Social Robotics, ICSR 2018
Y2 - 28 November 2018 through 30 November 2018
ER -