TY - GEN
T1 - When the robot criticizes you... Self-serving bias in human-robot interaction
AU - You, Sangseok
AU - Nie, Jiaqi
AU - Suh, Kiseul
AU - Shyam Sundar, S.
PY - 2011
Y1 - 2011
N2 - This study explores how human users respond to feedback and evaluation from a robot. A between-subjects experiment was conducted using the Wizard of Oz method, with 63 participants randomly assigned to one of three evaluations (good evaluation vs. neutral evaluation vs. bad evaluation) following a training session. When participants attempted to reproduce the physical motion taught by the robot, they were given a verbal evaluation of their performance by the robot. They showed a strong negative response to the robot when it gave a bad evaluation, while showing positive attraction when it gave a good or neutral evaluation. Participants tended to dismiss criticism from the robot and attributed blame to the robot, while claiming credit to themselves when their performance was rated positively. These results have theoretical implications for the psychology of self-serving bias and practical implications for designing and deploying trainer robots as well as conducting user studies of such robots.
AB - This study explores how human users respond to feedback and evaluation from a robot. A between-subjects experiment was conducted using the Wizard of Oz method, with 63 participants randomly assigned to one of three evaluations (good evaluation vs. neutral evaluation vs. bad evaluation) following a training session. When participants attempted to reproduce the physical motion taught by the robot, they were given a verbal evaluation of their performance by the robot. They showed a strong negative response to the robot when it gave a bad evaluation, while showing positive attraction when it gave a good or neutral evaluation. Participants tended to dismiss criticism from the robot and attributed blame to the robot, while claiming credit to themselves when their performance was rated positively. These results have theoretical implications for the psychology of self-serving bias and practical implications for designing and deploying trainer robots as well as conducting user studies of such robots.
UR - http://www.scopus.com/inward/record.url?scp=79953144079&partnerID=8YFLogxK
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U2 - 10.1145/1957656.1957778
DO - 10.1145/1957656.1957778
M3 - Conference contribution
AN - SCOPUS:79953144079
SN - 9781450305617
T3 - HRI 2011 - Proceedings of the 6th ACM/IEEE International Conference on Human-Robot Interaction
SP - 295
EP - 296
BT - HRI 2011 - Proceedings of the 6th ACM/IEEE International Conference on Human-Robot Interaction
T2 - 6th ACM/IEEE International Conference on Human-Robot Interaction, HRI 2011
Y2 - 6 March 2011 through 9 March 2011
ER -