Who's the boss? Contending with competing expectations from customers and management

Kimberly A. Eddleston; Deborah L. Kidder; Barrie E. Litzky

doi:10.5465/ame.2002.8951332

Who's the boss? Contending with competing expectations from customers and management

Kimberly A. Eddleston, Deborah L. Kidder, Barrie E. Litzky

Management Division (Great Valley)

Research output: Contribution to journal › Review article › peer-review

75 Scopus citations

Original language	English (US)
Pages (from-to)	85-95
Number of pages	11
Journal	Academy of Management Executive
Volume	16
Issue number	4
DOIs	https://doi.org/10.5465/ame.2002.8951332
State	Published - Nov 2002

All Science Journal Classification (ASJC) codes

Marketing

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10.5465/ame.2002.8951332

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title = "Who's the boss? Contending with competing expectations from customers and management",

author = "Eddleston, {Kimberly A.} and Kidder, {Deborah L.} and Litzky, {Barrie E.}",

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AU - Litzky, Barrie E.

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JO - Academy of Management Executive

JF - Academy of Management Executive

IS - 4

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Who's the boss? Contending with competing expectations from customers and management

All Science Journal Classification (ASJC) codes

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