AI is incorporated into recommendation services, driverless vehicles, surveillance and security, social media, and many other types of systems. Yet people who interact with such systems often do not understand what the AI does or how it works. This lack of transparency can create confusion, frustration, and mistrust. And indeed, specific socially untoward consequences of algorithmic interactions have been widely identified.
All Science Journal Classification (ASJC) codes
- Human-Computer Interaction