Work-family climate, organizational commitment, and turnover: The multilevel contagion effect of leaders

This paper presents empirical research analyzing the relationship between work-family climate in hotels (operationalized in terms of three work-family climate sub-scales), organizational leadership (i.e., hotel general manager) characteristics, organizational commitment and turnover intent among 526 department managers employed at 37 different hotel properties across the U.S. Using multilevel modeling, we found significant associations between work-family climate, and both organizational commitment and turnover intent, both within and between hotels. Findings underscored the importance of managerial support for employee work-family balance, the relevance of general managers' own work-family circumstances in relation to departmental managers' work outcomes, and the existence of possible contagion effects of leaders in relation to work-family climate.