Workflow-oriented perspective: What is patient-centered care?

Yuan Han Huang, Hsin Li Chan

Research output: Chapter in Book/Report/Conference proceedingConference contribution


The goal for a patient-centered care model is to involve patient/family members into the healthcare delivery, to meet the expectation and preferences of patients, and to share the care decision-making process with patients. A patient-centered care model could improve patients' clinical and intermediate health outcomes and increase the satisfaction of the healthcare "services". An ideal patient-centered care plan should be established from a professional standardized clinical workflow. A clear standardized care plan not only avoids the logistical operations in a healthcare facility affected by patient's personal preferences or immature treatment expectations, but it also ensures that the quality of care could be delivered by the providers in respectful manners. A human computer interaction (HCI) approach with a case study is applied and discussed to develop a workflow-oriented perspective patient-centered care model. In order to achieve win-win situations for patients, family members, and care providers in a patient-centered care model, communication between patients and care providers and communication among care providers will facilitate a relevant workflow-oriented patient-centered care model.

Original languageEnglish (US)
Title of host publicationIIE Annual Conference and Expo 2015
PublisherInstitute of Industrial Engineers
Number of pages6
ISBN (Electronic)9780983762447
StatePublished - 2015
EventIIE Annual Conference and Expo 2015 - Nashville, United States
Duration: May 30 2015Jun 2 2015

Publication series

NameIIE Annual Conference and Expo 2015


OtherIIE Annual Conference and Expo 2015
Country/TerritoryUnited States

All Science Journal Classification (ASJC) codes

  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering


Dive into the research topics of 'Workflow-oriented perspective: What is patient-centered care?'. Together they form a unique fingerprint.

Cite this