Yeah, i found it! performing web site usability testing to ensure that off-campus students can find the information they need

A well-designed and user-friendly Web site is essential with the large and rapid increase in the number of off-campus users. Web site usability studies can help ensure that libraries provide effective and efficient access to their Web site for both on-and off-campus users. Formal usability studies, focus groups, and cognitive walkthroughs are usability techniques that can be incorporated into a Web site study. These three techniques will be discussed with real life experiences added in to provide the reader with suggestions of how to and how not to use the techniques.